Update Deskbat and collect useful diagnostics
Find your Deskbat version, check for updates and collect connection references for support without sending passwords.
Update Windows
- Open Settings → About Deskbat to see the installed version.
- Choose Check for updates. If a newer published version is offered, use the update action shown.
- Save your work and end remote sessions before the update restart. Automatic updates wait until no remote sessions are active.
- If the app says it is current, compare with the published Windows download. A beta mobile version has a separate version number.
Update iPhone or iPad
Open Deskbat in TestFlight and check the available build. Beta availability depends on the tester group and Apple processing. The Windows update feed does not update the iPhone app.
Collect a diagnostic reference
Open Settings → Diagnostics where available. Copy the reference for the failed attempt or error. Record the exact time and time zone, app versions and remote Deskbat ID. Tell support whether the session failed before the picture appeared, while viewing, or while sending input.
Share only what support needs
Use the support form to prepare an email you can review before sending. Include the error wording and relevant references. Do not include passwords, access codes, clipboard contents or Windows credentials.