Connect by Deskbat ID
Request remote support with a Deskbat ID and local approval, or use the computer’s unattended-access password.
What you need
Both parties need a supported Deskbat app and a verified account. The host must be online and sharing must be available. A Deskbat ID identifies a computer; it does not authorize access by itself.
Start a request
- Ask the host to open This computer and read the Deskbat ID.
- Enter the full ID into Search or connect in the Windows app, or Name or Deskbat ID on mobile.
- Choose Connect. Enter the computer password if authorized to use unattended access, or ask the host to approve the request.
- The host chooses view-only access, control or decline. Wait for the remote screen to appear before working.
- End the session when support is finished.
If the request is not approved
A request can expire if nobody responds. Start a fresh request when the host is ready. If sharing is paused or the computer is offline, the host must restore availability. Repeated password guesses will not resolve an unavailable computer.